Cryptic Security

Privacy Policy

Cryptic Security April 2, 2024

This Policy explains how our development team manages, utilizes, and gathers your personal data within the scope of our Cryptic Security services. This excludes our website and any other products. We emphasize the changing nature of this policy and the importance of your regular review. Should modifications be made, we'll inform you via email, in-app messages, or other suitable notifications, once we have your approval.

INFORMATION WE DO NOT TRACK

Our commitment to transparency extends to the data we choose not to collect. Notably, we don't monitor or store details about your VPN usage, like which apps, services, or websites you visit. We also don't record either your original IP address or the one from the VPN server, and we don't keep logs of DNS queries.

INFORMATION WE DO COLLECT

At Cryptic Security, the confidentiality and safety of our users are paramount. Our openness about the data we collect is fundamental to maintaining your trust. The following outlines the specific types of information we gather, its collection process, and its purpose.

ACCOUNT INFORMATION

Date of Registration: Automatically noted upon creating your account (e.g., 2018/09/01).

Subscription Details: Automatically noted upon subscription, including the term length (e.g., 2018/09/01 - 2018/10/01).

This information helps us offer customer support.

DEVICE AND APP USAGE INFORMATION

Each time you use the Cryptic Security app, we document details such as your device's operating system version (e.g., iOS 11.3.1-10,000,000) and the app version (e.g., Version 6.1_132_432908b). Daily engagement and user geodemographic profiles are analyzed using data from the App Store and Google Play Store (e.g., US-100,000,000). These insights are critical for tailoring our product development to user needs and enhancing satisfaction and app functionality.

DETAILS ON VPN CONNECTIONS

Upon initiating a VPN connection, the server's location (for example, US-California server 1) and the time of connection (e.g., Connected@15:30 2018/05/15) are automatically detected and logged. We also document any issues during the connection (e.g., Error_Userdoesnotallowconfiguration) and the type of network being used (e.g., 4G), information which is obtained through an analytics service. This information is vital for diagnosing issues and improving our VPN service's performance. To protect your privacy, we ensure this information is removed from our system after 96 hours.

ADDITIONAL INFORMATION GATHERED

Our collection process includes analytics such as app malfunction reports and how users interact with the Cryptic Security app, aiding in tracking its efficiency and user engagement. Advertisement IDs, such as the IDFA for iOS or the advertising ID for Android, are also collected.

This gathered data is indispensable for evaluating the functionality of our app and maintaining our complimentary VPN service. We guarantee that this information is not shared with any external advertising entities.

For additional information about our data analysis partners:

AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

DEDICATION TO PRIVACY SAFEGUARDS

Your privacy is our utmost concern, and we've instituted robust measures to protect it:

Access to confidential data is restricted to staff members based on their role necessities.

Data from VPN sessions is removed from our systems 96 hours after acquisition.

Our privacy experts regularly refine our protocols to align with legal and standard updates, guaranteeing the highest level of data security.

Should you have any privacy inquiries, reach out at support@cryptyc-security.com, and expect a reply within 48 hours.

USAGE OF COOKIES POLICY

We deploy cookies to enhance the functionality of our website and your user experience by:

Utilizing session cookies to store your preferences and login details.

Employing Google Analytics for monitoring our website’s performance and refining our marketing approaches. Details on Google Analytics' privacy practices can be found here: https://policies.google.com/technologies/types

ADHERING TO GDPR

The General Data Protection Regulation (GDPR) grants individuals certain rights, including:

The right to be informed about the data collected by Cryptic Security as described in this policy.

The option to request a copy of their data within 30 days.

The ability to have any incorrect personal data corrected.

The right to ask for data deletion, except for specific records like financial information necessary for tax reasons.

The option to stop the processing of their data.

The ability to receive their data in a standardized format within 40 days.

The right to object to data processing and to be informed of any profiling based on their data.

PRIVACY POLICY UPDATES

Staying updated with any changes to this Policy is essential. We encourage you to review this page frequently for any new information. Modifications will be announced on our Service, including the revision date. Using our Service post-update signifies your agreement to the revised terms. Should changes significantly affect your rights or duties, we promise to inform you beforehand through various means, including service announcements or direct communication.

CONTACT INFORMATION

For questions regarding our Privacy Policy, please contact us at support@cryptyc-security.com.